Gaohe Auto responded to alleged sales fraud: product understanding deviations will be carefully communicated with users

News on July 7th, yesterday evening, Gaohe Automobile officially issued a statement saying that regarding the user voices recently spread on the Internet involving the description of Gaohe Automobile’s product configuration, although Gaohe Automobile has not yet received the online transmission through the official procedures. However, it has communicated with relevant users through multiple channels.

Gaohe Auto said that according to user feedback, there may be different angles of understanding for individual configurations.The relevant configuration descriptions involved on the one hand reflect the cooperation model between the company and its partners (such as British Treasure), and on the other hand are also common practices based on car product descriptions.This may have caused some users to misunderstand the product. "We apologize for this. We will continue to communicate and communicate with users in a more detailed and thoughtful manner, and optimize ourselves."

Gaohe Auto said that it will listen more actively to users' voices, make communication with users more detailed and comprehensive, avoid the recurrence of the above-mentioned situation, and give users feedback on relevant matters in a timely manner.

On July 5, some netizens exposed a lawyer's letter asking for a refund of one and three for the car owner due to fraudulent sales of Gaohe Automobile.The letter revealed that, entrusted by 50 car owners, Gaohe Auto had false propaganda and consumer fraud in the process of publicizing and selling HIPHI X cars to the above parties.